Accessibility Statement

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Last reviewed: October 5, 2026

CostKits helps families understand and manage medical bills. That only works if everyone, including people who use screen readers, keyboards, voice control or magnification, can use it. We are working to make costkits.com and app.costkits.com conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

Where we are

In October 2026 we audited our public website (cost pages, learn articles, help and sign-up pages) and the signed-in application (bills, visits, tasks, documents, forecast, insurance, account and the assistant chat). We tested with the axe-core automated engine against WCAG 2.1 A and AA rules, and checked keyboard operation, focus handling, mobile layouts and dialogs by hand. We fixed the issues we found, including text contrast, form labels, dialog focus management, keyboard access to scrollable tables and mobile navigation names.

Automated tools find only part of the problems. We have not yet had a third-party audit or a full test with a range of screen readers, so we describe our site as working toward conformance rather than fully conformant.

What works

• Pages use headings, landmarks and labeled form fields so assistive technology can navigate them.
• Dialogs announce themselves, move keyboard focus inside, keep focus there, close with the Escape key and return focus where you were.
• Text and controls meet the 4.5:1 contrast ratio (3:1 for large text and interface components) on the pages we audited.
• Layouts adapt to phone-width screens and zoom without horizontal scrolling.
• Scrollable tables can be reached and scrolled with the keyboard.

Known limitations

• Maps. The interactive facility maps are built with a third-party mapping library. Facility prices on cost pages are also listed in a table beside the map. Some of the table rows require a free email sign-up to view in full; if the map or this gate is a barrier for you, email us and we will send the prices another way.
• Downloadable PDFs. Our facility price PDFs and cost toolkits are being converted to tagged PDFs. Some older files may still be untagged. Tell us if you need a file in another format.
• Small touch targets. Some secondary controls are smaller than the 24 by 24 pixel size recommended by WCAG 2.2. We are enlarging them as we find them.
• Uploaded documents. Bills and explanation-of-benefits documents you upload are shown as you provided them. Scanned images have no text alternative beyond the information we extract from them.
• Third-party content. Sign-in with Google and payment pages are provided by those companies and follow their accessibility practices.

Tell us about a barrier

If something on CostKits is hard or impossible to use, or you need information in a different format, please tell us. Include the page address, what you were trying to do, and the browser and assistive technology you use if you can. We will review every report and work to fix confirmed barriers as quickly as we can.

Cost Kits
Email: hello@costkits.com
Connecticut, United States

Standards and scope

This statement covers www.costkits.com and app.costkits.com. The standard we measure against is WCAG 2.1 Level AA, and we review this statement whenever we make significant changes to the site.